Mt Owen Mine: community - response line

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Emergency Response Line

A 24 hour Emergency Contact Number has been established for the Mt Owen Complex. The number is the same as Mt Owen Switch Phone Number (0265 700800). During office hours calls will be answered by the receptionist. After hours you will be directed to a short list of options, with the second option being an emergency site contact. Upon selecting this option you will be immediately directed to the Mt Owen Control Room, which is manned 24 hours a day, 7 days per week.

Please note the after hours system has been set for emergencies events, such as accidents and fires on or near the Mt Owen Complex, where site personnel may be able to render assistance. Community complaints or inquiries should be directed to the existing 24 hour freecall Community Response Line.

Community Response Line

A freecall 24-hour 1800 Community Response Line (1800 730 883) and professional answering service is in place for community inquiries or complaints relating to the Mt Owen Complex.

All community inquiries or complaints made via the 1800 number are directed to a commercial call centre. The call centre operator will prompt the caller to supply contact details and key information in relation to the complaint and relay these details to the Mine. The Environmental Officer will contact the complainant as soon as practicable to discuss the complaint and for providing feedback to the complainant on the outcome of any investigation.